Roles & permissions
What owners, managers, supervisors and staff can do, and how the owner changes access.
Last updated 30 June 2026
The four roles
- Owner — full access, including billing and permissions. One owner per organisation.
- Manager — day-to-day management: team, rota, records and reports.
- Supervisor — a senior frontline role (e.g. rota and records) without full team/billing access.
- Staff — frontline: complete checks and tasks.
Changing access
The owner can fine-tune what managers, supervisors and staff can do from the roles/permissions area. Owner-only abilities (like billing) can't be delegated.
Inviting people
Invite team members by email and choose their role. Managers can invite supervisors and staff; only the owner can grant manager access.