Help & docs
Practical guides for running your cafe on ProCafe.
Getting started
Set up your cafe on ProCafe in a few minutes.
Locations & billing
Add locations, understand pricing, trials and invoices.
Roles & permissions
Owner, manager, supervisor and staff — and who can do what.
Daily checks & records
Complete checks, handle missed ones, and export your records.
Food safety & inspections
Temperatures, allergens, checklists, and the inspection report.
Temperatures & equipment
Add fridges and freezers, choose how often they're checked, record readings, and sort out-of-range results.
Checklists & schedules
Build your own checklists, choose the answers they take, and schedule them by weekday or day of the month.
Allergen matrix
Build the 14-allergen matrix per dish, mark may-contain risks, and publish a customer-facing version.
Kitchen labels
Print day dots, use-by and prep labels with owner-confirmed shelf lives, computed discard dates and an immutable print history. A Pro feature.
Inspection report & exports
Create the full inspection pack in one tap, export records as PDF, CSV or Excel, and check your readiness.
Suppliers & traceability
Deliveries at the back door, batches, and recalls.
Team & day-to-day
Rota, handover, announcements, stock, tasks, incidents and documents.
Incidents & refusals
Log incidents and accidents with the actions taken, and keep a refusals log for the door and the till.
Documents & sign-off
Share SOPs, policies and training, and see exactly who has read and acknowledged them.
Rota, handover & the day-to-day
Plan shifts, pass handovers, post announcements, raise stock requests and assign one-off tasks.
Security & two-factor
Protect your account with 2FA, recovery codes and trusted devices.
Mobile app
iPhone app available now — offline capture, sync and 2FA. Android coming soon.
Support
Get help and track your requests inside the app.