Incidents & refusals
Log incidents and accidents with the actions taken, and keep a refusals log for the door and the till.
Last updated 3 July 2026
Incidents & accidents
- Anyone on the team can report an incident from their phone while the details are fresh.
- Attach the actions you took as you take them.
- A manager reviews and closes it with a note — the full record is kept.
Accidents that may be reportable to the Health and Safety Authority (HSA) can be flagged for follow-up. Reporting to the authorities remains your responsibility.
Refusals log
Record refused service or entry — what happened, who dealt with it, what was done — so there's a dated record rather than a memory. Sensitive entries can be marked manager-only.