Food Safety & Compliance

Food-safety incidents in Ireland

Record the actual hygiene or food-safety concern and identify the affected food, delivery or equipment. Separate a rejected delivery from food that has already entered preparation.

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Incidents1 open

Slip near the dish pit

Under review

Reported by Sarah M. · 09:42

✓Area cordoned and mopped

✓Wet-floor sign placed

→Mat ordered for delivery bay

Actions attach to the incident — close it with a note when it's handled.

In the product

Putting this into practice in Ireland

Build the working day around your Irish food-safety system. FSAI's Safe Catering pack separates delivery, refrigeration, cooking and cooling, hot display, hygiene and staff records. Choose the activities your cafe actually carries out, then keep the observations and decisions together for your environmental health officer.

FSAI: Safe Catering pack

Use your Safe Catering corrective-action arrangements to decide who stops use, investigates and authorises the next step. Preserve the original observation when adding the follow-up.
Keep the incident, supplier documents and relevant check history available for the HSE environmental health officer. An export is evidence of your actions, not an approval to reopen or serve affected food.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Keep reporting responsibilities clear: Record the incident and follow-up actions. Check the reporting rules that apply to your location; saving or closing a record does not notify the authority.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.