Food Safety & Compliance
Incidents & accidents
When something goes wrong, write it down properly — incidents logged in the moment, actions recorded, and a clear close-out — part of ProCafe's operations software for cafes, delis and bakeries.
In the product
Slip near the dish pit
Under reviewReported by Sarah M. · 09:42
Actions attach to the incident — close it with a note when it's handled.
What it does
Log it in the moment
Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken
Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close
Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it
Staff see their own reports; owners and managers see everything — visibility follows the role.
RIDDOR-aware
Mark whether an accident may be RIDDOR-reportable so serious cases are flagged for follow-up. Reporting to the authorities remains your responsibility.
How it works
1. Report it
What happened, when and who was involved — captured on the spot.
2. Add the actions
Record each step you took, as you take it.
3. Close it out
A manager reviews and closes with a note; the full record is kept.
A record you can stand behind
Every incident is a time-stamped record with its actions attached — there when your insurer, your EHO or your own review needs it.
- Time-stamped, with actions attached
- Role-based visibility
- Export with your records
Related features
One place to run food safety and operations.
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