Traceability & Recall

Delivery refusal records in Ireland

Record the actual hygiene or food-safety concern and identify the affected food, delivery or equipment. Separate a rejected delivery from food that has already entered preparation.

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Refusals logBack door

Chicken breast ×4

Open

Fresh Direct · Arrived at 11°C

Milk 12×2L

Resolved

Dairy Co-op · Damaged packaging

Logged at the door and kept with your delivery records.

In the product

Putting this into practice in Ireland

Build the working day around your Irish food-safety system. FSAI's Safe Catering pack separates delivery, refrigeration, cooking and cooling, hot display, hygiene and staff records. Choose the activities your cafe actually carries out, then keep the observations and decisions together for your environmental health officer.

FSAI: Safe Catering pack

Use your Safe Catering corrective-action arrangements to decide who stops use, investigates and authorises the next step. Preserve the original observation when adding the follow-up.
Keep the incident, supplier documents and relevant check history available for the HSE environmental health officer. An export is evidence of your actions, not an approval to reopen or serve affected food.

What it does

Log at the door: Record the refusal in the ProCafe app for iPhone and Android as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.