Food Safety & Compliance

Food-safety incidents in the United States

Identify whether the issue is a rejected delivery, a process failure or food already served. Keep the batch, time and person-in-charge decision together.

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Incidents1 open

Slip near the dish pit

Under review

Reported by Sarah M. · 09:42

✓Area cordoned and mopped

✓Wet-floor sign placed

→Mat ordered for delivery bay

Actions attach to the incident — close it with a note when it's handled.

In the product

Putting this into practice in the United States

Set up records for the authority that regulates your US establishment. The FDA Food Code is a model used by state and local jurisdictions, with different editions and amendments in force. Choose the site's state, review the local requirements, and connect person-in-charge reviews to the actual food processes.

FDA: Food Code and jurisdiction adoption

Use the local authority's notification and corrective-action arrangements where applicable. Recording an incident in ProCafe does not contact the health department or approve reopening.
Preserve the original observation and supporting supplier or equipment records. Record the disposition of affected food separately from the repair or successful recheck.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Serious cases, flagged: Mark whether an accident may need reporting so serious cases are flagged for follow-up. Reporting to OSHA or your local authorities remains your responsibility.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.