Traceability & Recall

Delivery refusal records in the United States

Identify whether the issue is a rejected delivery, a process failure or food already served. Keep the batch, time and person-in-charge decision together.

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Refusals logBack door

Chicken breast ×4

Open

Fresh Direct · Arrived at 52°F

Milk 12×2L

Resolved

Dairy Co-op · Damaged packaging

Logged at the door and kept with your delivery records.

In the product

Putting this into practice in the United States

Set up records for the authority that regulates your US establishment. The FDA Food Code is a model used by state and local jurisdictions, with different editions and amendments in force. Choose the site's state, review the local requirements, and connect person-in-charge reviews to the actual food processes.

FDA: Food Code and jurisdiction adoption

Use the local authority's notification and corrective-action arrangements where applicable. Recording an incident in ProCafe does not contact the health department or approve reopening.
Preserve the original observation and supporting supplier or equipment records. Record the disposition of affected food separately from the repair or successful recheck.

What it does

Log at the door: Record the refusal in the ProCafe app for iPhone and Android as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.