Food Safety & Compliance

Incidents & accidents

When something goes wrong, write it down properly — incidents logged in the moment, actions recorded, and a clear close-out — part of ProCafe's operations software for cafes, delis and bakeries.

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Incidents1 open

Slip near the dish pit

Under review

Reported by Sarah M. · 09:42

✓Area cordoned and mopped

✓Wet-floor sign placed

→Mat ordered for delivery bay

Actions attach to the incident — close it with a note when it's handled.

In the product

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
RIDDOR-aware: Mark whether an accident may be RIDDOR-reportable so serious cases are flagged for follow-up. Reporting to the authorities remains your responsibility.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.