Traceability & Recall
Refusals log
When a delivery doesn't make the grade, log the refusal at the back door in seconds — part of ProCafe's operations software for cafes, delis and bakeries.
14-day free trial · no card required · then £19/month + £10 per extra location
Chicken breast ×4
OpenFresh Direct · Arrived at 11°C
Milk 12×2L
ResolvedDairy Co-op · Damaged packaging
Logged at the door and kept with your delivery records.
What it does
- Log at the door
- Record the refusal in the ProCafe app for iPhone and Android as it happens, even with no signal at the back door.
- Reason and supplier recorded
- What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
- Close the loop
- Keep the refusal open until the supplier has made it right, then close it with the outcome.
- Part of the trail
- Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.
How it works
Refuse and record
Log the supplier, the item and the reason on the spot.
Follow up
Chase the credit or replacement with the record to hand.
Close with the outcome
Mark it resolved — the history stays with your records.
The back door, on the record
Refused goods are exactly what an inspector asks about — every refusal is time-stamped and filterable next to your intake records.
- Time-stamped refusals per site
- Offline capture on iPhone and Android
- Sits alongside deliveries and batches
Related features
One place to run food safety and operations.
14-day free trial · no card required · then £19/month + £10 per extra location