Incidents & refusals

Set up records for the authority that regulates your US establishment. The FDA Food Code is a model used by state and local jurisdictions, with different editions and amendments in force. Choose the site's state, review the local requirements, and connect person-in-charge reviews to the actual food processes.

1. Identify whether the issue is a rejected delivery, a process failure or food already served. Keep the batch, time and person-in-charge decision together.
2. Use the local authority's notification and corrective-action arrangements where applicable. Recording an incident in ProCafe does not contact the health department or approve reopening.
3. Preserve the original observation and supporting supplier or equipment records. Record the disposition of affected food separately from the repair or successful recheck.

• FDA: Food Code and jurisdiction adoption ↗

1. Anyone on the team can report an incident from their phone while the details are fresh.
2. Attach the actions you took as you take them.
3. A manager reviews and closes it with a note — the full record is kept.

Accidents that may need regulatory reporting can be flagged for follow-up. Reporting to OSHA or your local authorities remains your responsibility.

Record refused service or entry — what happened, who dealt with it, what was done — so there's a dated record rather than a memory. Sensitive entries can be marked manager-only.

• Incidents & accidents — feature overview
• Refusals log — feature overview