Food Safety & Compliance

Food-safety incidents in Australia

Start with the affected activity: receiving, storage, preparation, display or transport. Record the food and time involved so the response can use the relevant history.

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Incidents1 open

Slip near the dish pit

Under review

Reported by Sarah M. · 09:42

✓Area cordoned and mopped

✓Wet-floor sign placed

→Mat ordered for delivery bay

Actions attach to the incident — close it with a note when it's handled.

In the product

Putting this into practice in Australia

Organise evidence around the activities in your Australian food business. Standard 3.2.2A's evidence tool applies to category one businesses; the relevant work includes receiving, storing, processing, displaying and transporting food, plus cleaning and sanitising. Match the records to your business category and state or territory requirements.

FSANZ: evidence tool and prescribed activities

Document why a delivery was refused or food was removed from use, and who reviewed the next step. Rechecking the equipment alone does not settle the disposition of affected food.
Keep the original evidence and corrective action available for the authorised officer. Apply your state's notification arrangements where required rather than assuming a record in the app notifies the regulator.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Serious cases, flagged: Mark whether an incident may be notifiable so serious cases are flagged for follow-up. Notifying your state work health and safety regulator (e.g. SafeWork) remains your responsibility.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.

How it works

Report it
What happened, when and who was involved — captured on the spot.
Add the actions
Record each step you took, as you take it.
Close it out
A manager reviews and closes with a note; the full record is kept.

A record you can stand behind

Every incident is a time-stamped record with its actions attached — there when your insurer, an environmental health officer or your own review needs it.