Traceability & Recall

Delivery refusal records in Australia

Start with the affected activity: receiving, storage, preparation, display or transport. Record the food and time involved so the response can use the relevant history.

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Refusals logBack door

Chicken breast ×4

Open

Fresh Direct · Arrived at 11°C

Milk 12×2L

Resolved

Dairy Co-op · Damaged packaging

Logged at the door and kept with your delivery records.

In the product

Putting this into practice in Australia

Organise evidence around the activities in your Australian food business. Standard 3.2.2A's evidence tool applies to category one businesses; the relevant work includes receiving, storing, processing, displaying and transporting food, plus cleaning and sanitising. Match the records to your business category and state or territory requirements.

FSANZ: evidence tool and prescribed activities

Document why a delivery was refused or food was removed from use, and who reviewed the next step. Rechecking the equipment alone does not settle the disposition of affected food.
Keep the original evidence and corrective action available for the authorised officer. Apply your state's notification arrangements where required rather than assuming a record in the app notifies the regulator.

What it does

Log at the door: Record the refusal in the ProCafe app for iPhone and Android as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.