Help & docs
Practical guides for running your cafe on ProCafe.
Getting started
Set up your cafe on ProCafe in a few minutes.
Locations & billing
Add locations, understand pricing, trials and invoices.
Roles & permissions
Owner, manager, supervisor and staff — and who can do what.
Daily checks & records
Complete checks, handle missed ones, and export your records.
Food safety & inspections
Temperatures, allergens, checklists, and the inspection report.
Temperatures & equipment
Add fridges and freezers, choose how often they're checked, record readings, and sort out-of-range results.
Checklists & schedules
Build your own checklists, choose the answers they take, and schedule them by weekday or day of the month.
Allergen information in Australia
Understand the menu matrix's UK categories and the separate Australian product options in Pro kitchen labels.
Kitchen labels
Print day dots, use-by and prep labels with owner-confirmed shelf lives, computed discard dates and an immutable print history. A Pro feature.
Inspection report & exports
Create the full inspection pack in one tap, export records as PDF, CSV or Excel, and check your readiness.
Suppliers & traceability
Deliveries at the back door, batches, and recalls.
Team & day-to-day
Roster, handover, announcements, stock, tasks, incidents and documents.
Incidents & refusals
Log incidents and accidents with the actions taken, and keep a refusals log for the door and the till.
Documents & sign-off
Share SOPs, policies and training, and see exactly who has read and acknowledged them.
Roster, handover & the day-to-day
Plan shifts, pass handovers, post announcements, raise stock requests and assign one-off tasks.
Security & two-factor
Protect your account with 2FA, recovery codes and trusted devices.
Mobile app
iPhone and Android apps — offline capture, sync and 2FA.
Support
Get help and track your requests inside the app.