Incidents & refusals

Organise evidence around the activities in your Australian food business. Standard 3.2.2A's evidence tool applies to category one businesses; the relevant work includes receiving, storing, processing, displaying and transporting food, plus cleaning and sanitising. Match the records to your business category and state or territory requirements.

1. Start with the affected activity: receiving, storage, preparation, display or transport. Record the food and time involved so the response can use the relevant history.
2. Document why a delivery was refused or food was removed from use, and who reviewed the next step. Rechecking the equipment alone does not settle the disposition of affected food.
3. Keep the original evidence and corrective action available for the authorised officer. Apply your state's notification arrangements where required rather than assuming a record in the app notifies the regulator.

• FSANZ: evidence tool and prescribed activities ↗

1. Anyone on the team can report an incident from their phone while the details are fresh.
2. Attach the actions you took as you take them.
3. A manager reviews and closes it with a note — the full record is kept.

Accidents that may be notifiable to your state work health and safety regulator can be flagged for follow-up. Reporting to the authorities remains your responsibility.

Record refused service or entry — what happened, who dealt with it, what was done — so there's a dated record rather than a memory. Sensitive entries can be marked manager-only.

• Incidents & accidents — feature overview
• Refusals log — feature overview