Food Safety & Compliance

Food-safety incidents in New Zealand

Use the plan's instructions for what to do when something goes wrong. Identify the food, activity and timing before recording the immediate containment step.

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Incidents1 open

Slip near the dish pit

Under review

Reported by Sarah M. · 09:42

✓Area cordoned and mopped

✓Wet-floor sign placed

→Mat ordered for delivery bay

Actions attach to the incident — close it with a note when it's handled.

In the product

Putting this into practice in New Zealand

Build your routines around the food control plan or national programme that applies to your New Zealand business. For cafes using MPI's Simply Safe & Suitable template, the selected cards and your registered activities determine the work. Keep the completed checks and supporting methods ready for your verifier.

MPI: using a Simply Safe & Suitable food control plan

Keep a refused delivery distinguishable from food already prepared or served. Document the action on the food as well as repairs, cleaning or staff retraining.
Retain the follow-up and any verifier or regulator correspondence. Review whether the incident means a method or selected plan card needs to change.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Follow up serious incidents: Keep the event and actions on record. Check WorkSafe New Zealand's notification criteria and report directly where required; the app does not notify the regulator.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.