Traceability & Recall

Delivery refusal records in New Zealand

Use the plan's instructions for what to do when something goes wrong. Identify the food, activity and timing before recording the immediate containment step.

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Refusals logBack door

Chicken breast ×4

Open

Fresh Direct · Arrived at 11°C

Milk 12×2L

Resolved

Dairy Co-op · Damaged packaging

Logged at the door and kept with your delivery records.

In the product

Putting this into practice in New Zealand

Build your routines around the food control plan or national programme that applies to your New Zealand business. For cafes using MPI's Simply Safe & Suitable template, the selected cards and your registered activities determine the work. Keep the completed checks and supporting methods ready for your verifier.

MPI: using a Simply Safe & Suitable food control plan

Keep a refused delivery distinguishable from food already prepared or served. Document the action on the food as well as repairs, cleaning or staff retraining.
Retain the follow-up and any verifier or regulator correspondence. Review whether the incident means a method or selected plan card needs to change.

What it does

Log at the door: Record the refusal in the ProCafe app for iPhone and Android as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.