Locations & billing

• NZ$49/month — includes your first location.
• +NZ$24/month for each additional location.
• So 2 locations is NZ$73/month, 3 is NZ$97/month, and so on.
• Or pay yearly for Core and get two months free: NZ$490/year including your first location, +NZ$240/year for each additional location. Pro can be paid yearly too, with the same two months free. You choose monthly or yearly when you subscribe.

New organisations get a 14-day free trial with no card required. The trial includes Core and Pro features where Pro is available, including the Procedure Builder and internal kitchen labels. After the trial, these features require a paid Pro plan. Paper record transfers require an active paid subscription and are excluded from the trial.

Add a location from Sites. Adding one may affect your bill once paid billing is enabled — extra locations are +NZ$24/month each. You can review your plan and usage on the Billing page.

When paid billing is enabled, card payments and invoices are handled securely by Stripe — ProCafe never stores your card number. You can manage your subscription, view invoices and cancel from the billing area; cancelling stops future charges.

• Privacy Policy
• Terms of Service

On the ProCafe website, the business owner can review a change to an eligible existing subscription. The preview shows the plan, billing period, locations, currency, tax, proration, credits and amount due before explicit confirmation. Previewing a change does not alter access, reprice an unchanged subscription or start a second subscription.

Upgrades, and changes from monthly to yearly billing on the same plan, take effect after any required payment is confirmed. Downgrades, and changes from yearly to monthly billing on the same plan, start at the next renewal. The preview shows the effective date; a scheduled downgrade can be cancelled before it takes effect.

Manual licences, custom contracts and unsupported discounts or provider states need help from support so their agreed terms are preserved. A plan change does not erase historical records; access and exports remain subject to permissions and the published retention policy.

If a request’s result is uncertain, refresh its status or retry the saved request unchanged. Do not start a second request or subscription to bypass an unknown result.