Traceability & Recall

Delivery refusal records in Germany

Record the deviation found during Eigenkontrolle and identify the affected food or equipment. Distinguish a refused delivery from a problem discovered after preparation.

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Hähnchenbrust ×4

Offen

Fresh Direct · Angekommen bei 11 °C

Milch 12×2 L

Erledigt

Dairy Co-op · Beschädigte Verpackung

An der Tür erfasst und zusammen mit Ihren Lieferaufzeichnungen aufbewahrt.

In the product

Putting this into practice in Germany

Bring your establishment's Eigenkontrollen together with its HACCP-based procedures. German food supervision is carried out by the competent authorities of the Länder and local districts. Keep hygiene, temperature, traceability and corrective-action evidence organised for the authority responsible for your premises.

EU food hygiene regulation: HACCP, hygiene and training

Document containment, investigation and the decision about affected food. Follow the competent authority's notification arrangements when applicable; saving a record does not notify them.
Review the underlying method after the action is complete. Preserve the failed check and follow-up evidence so the local food authority can assess the sequence.

What it does

Log at the door: Record the refusal in the app for iPhone and Android as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.

How it works

Refuse and record
Log the supplier, the item and the reason on the spot.
Follow up
Chase the credit or replacement with the record to hand.
Close with the outcome
Mark it resolved — the history stays with your records.

The back door, on the record

Refused goods are exactly what the food-safety authority (Lebensmittelüberwachung) asks about — every refusal is time-stamped and filterable next to your intake records.