Traceability & Recall

Delivery refusal records in France

Record the PMS non-conformity with the affected product, batch or equipment. Keep immediate containment distinct from the final decision about the food.

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Registre des refusPorte de service

Blancs de poulet ×4

Ouvert

Fresh Direct · Arrivé à 11 °C

Lait 12×2 L

Résolu

Dairy Co-op · Emballage abîmé

Consigné à la porte et conservé avec vos registres de livraison.

In the product

Putting this into practice in France

Organise your French establishment's plan de maîtrise sanitaire (PMS): hygiene practices, HACCP-based procedures, traceability and responses to non-conformities. Keep the working methods in the language your team understands and the evidence available for the DDPP or the competent departmental service.

Service Public: restaurant hygiene requirements

Retain the failed check, investigation and corrective action together. Use the competent authority's notification process where applicable; an app entry does not send that notification.
Review whether the method, cleaning plan or staff instruction should change after the event. Keep that review with the evidence made available to the departmental service.

What it does

Log at the door: Record the refusal in the iPhone or Android app as it happens, even with no signal at the back door.
Reason and supplier recorded: What arrived, from whom, and why it was refused — damaged packaging, temperature, quality — captured while the van is still outside.
Close the loop: Keep the refusal open until the supplier has made it right, then close it with the outcome.
Part of the trail: Refusals sit alongside your deliveries and batches, so the paper trail from the back door is complete.