Terms of service

The agreement and service

ProCafe is operated by Serdar K. Postal address: Cleekim Drive, EH15 3QP, Edinburgh, UK. Contact: support@procafe.app.

These terms govern your use of ProCafe and form the agreement between your business and ProCafe, also called ‘we’ or ‘us’. The person accepting confirms they are authorized to act for the business.

ProCafe provides operational tools for schedules, daily work, staff routines and food-safety records. The business remains responsible for food safety, employment and other regulatory duties, permits, training, validation and local approvals. ProCafe does not certify a business or guarantee a compliant outcome.

Trial and access

New organisations receive a 14-day Core trial without a card. Pro is a separate paid plan. Without a subscription at the end of the trial, the account becomes read-only: existing records remain available to view and export, while new entries require a subscription. Retention follows the published schedule.

Your records and account

Your business retains ownership of the content entered by its team. You grant ProCafe the limited permission needed to host, process, back up and display it to provide the service. You can export in the formats available in the product.

Keep sign-in details secure, use individual accounts and assign appropriate access. You are responsible for the staff data you enter and the lawful authority, notice or consent required for its use. Do not misuse the service, interfere with it or attempt to defeat its security.

Canadian billing

Canadian plan prices are displayed in CAD on the Canadian pricing page. Review the plan, number of locations, currency, applicable taxes and total before confirming checkout. Stripe processes payments directly; ProCafe does not receive or store full card numbers.

Billing is monthly in advance. You can cancel and keep access until the end of the paid period. Part-used months are not refunded unless required by law or a material service problem on our side warrants it; contact support. Price or newly applicable tax changes receive advance notice and take effect at a future billing date, not retroactively.

Availability and data protection

We work to maintain a reliable service without promising a specific uptime. Supported mobile capture can work offline after the required data is loaded and sync when connectivity returns. Setup, live alerts, remote information and other online actions require a connection. The privacy notice and data processing agreement explain how personal information is handled.

Liability

Nothing limits liability or rights that applicable law does not allow to be limited, including liability for fraud or death or personal injury caused by negligence. Otherwise, to the extent permitted by law, the service is provided as is, ProCafe is not liable for indirect or consequential loss, and aggregate liability relating to the service is limited to fees paid to ProCafe in the 12 months before the event giving rise to the claim.

Closure, law and language

You may stop using ProCafe at any time. Serious or repeated breaches can lead to suspension or termination. Export the required records on closure; the retention schedule and legal holds apply. The agreement is governed by the laws of England and Wales, without excluding mandatory rights and protections that apply to you under Canadian or provincial law.

The Canadian agreement and related service documents are available in French and English through the same website. You can review the French edition before choosing the agreement's language. Choosing English for the interface alone does not waive a French-language right. No English-precedence clause overrides a right to rely on either version where applicable law permits it.

Contact

Questions about these terms: support@procafe.app.