Food Safety & Compliance

Food-safety incidents in France

Record the PMS non-conformity with the affected product, batch or equipment. Keep immediate containment distinct from the final decision about the food.

Start free All features

14-day free trial · no card required · then 22 €/month + 12 € per extra location

Incidents1 ouvert

Glissade près de la plonge

En cours d'examen

Signalé par Sarah M. · 09:42

✓Zone balisée et nettoyée

✓Panneau sol glissant en place

→Tapis commandé pour la zone de livraison

Les actions restent rattachées à l'incident — clôturez-le avec une note une fois traité.

In the product

Putting this into practice in France

Organise your French establishment's plan de maîtrise sanitaire (PMS): hygiene practices, HACCP-based procedures, traceability and responses to non-conformities. Keep the working methods in the language your team understands and the evidence available for the DDPP or the competent departmental service.

Service Public: restaurant hygiene requirements

Retain the failed check, investigation and corrective action together. Use the competent authority's notification process where applicable; an app entry does not send that notification.
Review whether the method, cleaning plan or staff instruction should change after the event. Keep that review with the evidence made available to the departmental service.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Serious cases, flagged: Mark whether a serious accident may be reportable so it is followed up. Reporting to the authorities remains your responsibility.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.