Food Safety & Compliance

Food-safety incidents in Germany

Record the deviation found during Eigenkontrolle and identify the affected food or equipment. Distinguish a refused delivery from a problem discovered after preparation.

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Vorfälle1 offen

Ausrutscher an der Spüle

In Prüfung

Gemeldet von Sarah M. · 09:42

✓Bereich abgesperrt und gewischt

✓Warnschild aufgestellt

→Matte für die Anlieferzone bestellt

Maßnahmen bleiben mit dem Vorfall verknüpft — schließen Sie ihn mit einer Notiz ab, sobald er erledigt ist.

In the product

Putting this into practice in Germany

Bring your establishment's Eigenkontrollen together with its HACCP-based procedures. German food supervision is carried out by the competent authorities of the Länder and local districts. Keep hygiene, temperature, traceability and corrective-action evidence organised for the authority responsible for your premises.

EU food hygiene regulation: HACCP, hygiene and training

Document containment, investigation and the decision about affected food. Follow the competent authority's notification arrangements when applicable; saving a record does not notify them.
Review the underlying method after the action is complete. Preserve the failed check and follow-up evidence so the local food authority can assess the sequence.

What it does

Log it in the moment: Any team member can report an incident or accident from their phone while the details are fresh — no waiting for the manager.
Record the action taken: Attach the corrective actions to the incident itself, so what happened and what you did about it live together.
Review and close: Managers review open incidents and close them with a note, so nothing stays ambiguously 'sort of handled'.
The right people see it: Staff see their own reports; owners and managers see everything — visibility follows the role.
Serious cases, flagged: Mark whether a serious accident may be reportable so it is followed up. Reporting to the authorities remains your responsibility.
Complaint handling and trends: Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.

How it works

Report it
What happened, when and who was involved — captured on the spot.
Add the actions
Record each step you took, as you take it.
Close it out
A manager reviews and closes with a note; the full record is kept.

A record you can stand behind

Every incident is a time-stamped record with its actions attached — there when your insurer, the food-safety authority (Lebensmittelüberwachung) or your own review needs it.