For your site's daily work
Incidents and corrective actions
Record an incident when it happens, identify affected food or equipment, and keep the action and follow-up together.
14 days of Core free; then 22 €/month including one location and 12 €/month per extra location.
What you can do
- Useful context
- Record what happened, where, when and who responded. Add relevant evidence.
- Action and follow-up
- Document isolation, disposal, repair or other decisions and review unresolved actions.
- Complaint handling and trends
- Track complaints from receipt through investigation, response and resolution. Assign corrective actions and compare recorded categories across sites over the last 90 days. Trends are based on your structured records. Available on web and mobile with an internet connection.
How to use it
Record the incident
Describe the actual event and affected products.
Follow through
Assign action, review its result and retain the closure record.
Information you can review
ProCafe does not certify the business's compliance. Use your business records and the feature guide to check what has been saved. Review Spain's pack and official sources when adapting controls to your activities.
- Records associated with the correct site and work
- Information and decisions available to authorised staff
- Spain's source guides and procedure drafts remain in Spanish
Related features
Organise your site's records.
14 days of Core free; then 22 €/month including one location and 12 €/month per extra location.