ProCafe Canada
Give managers a clear internal record when staff refuse service or admission under the business's policy.
Record the time, location, reason and facts relevant to the decision without adding unnecessary personal information.
Review the event and any further action in the same location record.
Use team permissions to limit access to the people responsible for handling these records.
Open the relevant location and check the context before capturing or reviewing a record.
Record the time, location, reason and facts relevant to the decision without adding unnecessary personal information.
Use team permissions to limit access to the people responsible for handling these records.
The log records the decision; it does not determine whether a refusal is lawful. Review provincial licensing, human-rights and privacy obligations for your policy.
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